:root{--color-primary: #3679c9;--color-primary-hover: #2a60a6;--color-primary-active: #204a82;--color-primary-soft: #dae9f9;--color-text: #1a1a1a;--color-text-secondary: #5c6470;--color-text-muted: #8a9099;--color-border: #e2e4e9;--color-border-strong: #d4d7dd;--color-surface: #ffffff;--color-surface-subtle: #f2f4f7;--color-page-bg: #fafbfc;--color-danger-bg: #fdecea;--color-danger-border: #f5c6c2;--color-danger-text: #8a1c12;--color-success-bg: #e6f4ea;--color-success-border: #cfe6d6;--color-success-text: #1f7a3f;--color-warning-bg: #fdf3e0;--color-warning-border: #f0d9a8;--color-warning-text: #8a5a12;--font-sans: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;--font-size-xs: .75rem;--font-size-sm: .8125rem;--font-size-base: .9375rem;--font-size-lg: 1.125rem;--font-size-xl: 1.5rem;--font-size-2xl: 1.75rem;--space-1: .25rem;--space-2: .5rem;--space-3: .75rem;--space-4: 1rem;--space-5: 1.25rem;--space-6: 1.5rem;--space-8: 2rem;--radius-sm: .4rem;--radius-md: .6rem;--radius-pill: 999px;--focus-ring: 0 0 0 3px var(--color-primary-soft)}*{box-sizing:border-box}body{margin:0;background:var(--color-page-bg);color:var(--color-text);font-family:var(--font-sans);font-size:var(--font-size-base);line-height:1.5}h1,h2,h3{font-weight:600;line-height:1.3;margin-block:0 var(--space-4)}h1{font-size:var(--font-size-xl)}h2{font-size:var(--font-size-lg);margin-block-start:var(--space-6)}h3{font-size:var(--font-size-base);color:var(--color-text-secondary)}p{margin-block:0 var(--space-3)}a{color:var(--color-primary)}:focus-visible{outline:none;box-shadow:var(--focus-ring);border-radius:var(--radius-sm)}button{font:inherit;cursor:pointer;border-radius:var(--radius-sm);border:1px solid var(--color-border-strong);background:var(--color-surface);color:var(--color-text);padding-inline:var(--space-3);padding-block:var(--space-2);transition:background-color .12s ease,border-color .12s ease}button:hover:not(:disabled){background:var(--color-surface-subtle)}button:disabled{cursor:not-allowed;opacity:.55}form button[type=submit]{background:var(--color-primary);border-color:var(--color-primary);color:#fff;font-weight:600}form button[type=submit]:hover:not(:disabled){background:var(--color-primary-hover);border-color:var(--color-primary-hover)}form button[type=submit]:active:not(:disabled){background:var(--color-primary-active);border-color:var(--color-primary-active)}label{font-size:var(--font-size-sm);font-weight:600;color:var(--color-text-secondary)}form label{display:block;margin-block-end:var(--space-4)}input,select,textarea{font:inherit;color:var(--color-text);background:var(--color-surface);border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);padding-inline:var(--space-3);padding-block:var(--space-2)}form input,form select,form textarea{display:block;inline-size:100%;margin-block-start:var(--space-1)}input:focus-visible,select:focus-visible,textarea:focus-visible{border-color:var(--color-primary)}input[type=checkbox]{inline-size:auto;margin:0}fieldset{border:1px solid var(--color-border);border-radius:var(--radius-sm);padding:var(--space-3);margin:0 0 var(--space-4)}legend{font-size:var(--font-size-sm);font-weight:600;color:var(--color-text-secondary);padding-inline:var(--space-1)}.app-shell{display:flex;flex-direction:column;min-block-size:100vh}.app-header{display:flex;align-items:center;justify-content:space-between;padding-inline:var(--space-6);padding-block:var(--space-4);background:var(--color-surface);border-block-end:1px solid var(--color-border)}.app-header h1{margin:0}.app-logo{inline-size:1.75rem;block-size:1.75rem}.logo-link{display:inline-flex;color:inherit;text-decoration:none;border:none;background:none;padding:0;font:inherit;cursor:pointer}.page-logo-heading{display:flex;align-items:center;gap:var(--space-2)}.app-header-actions{display:flex;align-items:center;gap:var(--space-4)}.app-header-user{color:var(--color-text-secondary);font-size:var(--font-size-sm)}.language-toggle{display:flex;align-items:center;gap:var(--space-2);white-space:nowrap}.language-toggle select{inline-size:auto}.app-main{padding-inline:var(--space-6);padding-block:var(--space-6);max-inline-size:64rem}.app-nav{display:flex;gap:var(--space-2);padding-inline:var(--space-6);padding-block-start:var(--space-3);background:var(--color-surface);border-block-end:1px solid var(--color-border)}.app-nav button{background:none;border:none;border-radius:var(--radius-sm) var(--radius-sm) 0 0;padding-inline:var(--space-4);padding-block:var(--space-2);color:var(--color-text-secondary);font-weight:500}.app-nav button:hover:not(:disabled){background:var(--color-surface-subtle)}.app-nav button[aria-current=page]{color:var(--color-primary-active);font-weight:600;background:var(--color-primary-soft)}.login-page{display:flex;align-items:center;justify-content:center;min-block-size:100vh;background:var(--color-page-bg);padding:var(--space-6)}.login-form{inline-size:100%;max-inline-size:22rem;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:var(--space-6)}.login-form .page-logo-heading{margin-block-end:var(--space-2)}.login-quote{margin-block:0 var(--space-4);color:var(--color-text-muted);font-size:var(--font-size-sm);font-style:italic}.login-forgot-link{display:block;margin-block-start:var(--space-3);background:transparent;border:none;padding:0;color:var(--color-primary);font-weight:400;font-size:var(--font-size-sm)}.login-forgot-link:hover{text-decoration:underline;background:transparent}.forgot-password-confirmation{background:var(--color-success-bg);border:1px solid var(--color-success-border);color:var(--color-success-text);border-radius:var(--radius-sm);padding:var(--space-3);margin:0}.forgot-password-confirmation p{margin:0}.forgot-password-resend{margin-block-start:var(--space-3);background:transparent;border:1px solid var(--color-success-border);color:var(--color-success-text);border-radius:var(--radius-sm);padding:var(--space-1) var(--space-3);font-weight:500}.forgot-password-resend:disabled{opacity:.6}.forgot-password-resend:not(:disabled):hover{background:var(--color-success-border)}.forgot-password-resend-limit{margin-block-start:var(--space-3);margin-block-end:0;font-size:var(--font-size-sm)}.password-field-row{display:flex;align-items:stretch;gap:var(--space-2)}.password-field-row input{flex:1;min-inline-size:0}.password-field-toggle{flex-shrink:0;font-size:var(--font-size-sm);padding-inline:var(--space-3)}.password-strength{display:flex;align-items:center;gap:var(--space-2);margin-block-start:var(--space-2)}.password-strength-track{flex:1;block-size:.35rem;border-radius:var(--radius-pill);background:var(--color-surface-subtle);overflow:hidden}.password-strength-fill{block-size:100%;border-radius:var(--radius-pill);transition:inline-size .15s ease}.password-strength[data-strength=weak] .password-strength-fill{background:var(--color-danger-text)}.password-strength[data-strength=fair] .password-strength-fill{background:var(--color-warning-text)}.password-strength[data-strength=strong] .password-strength-fill{background:var(--color-success-text)}.password-strength-label{flex-shrink:0;font-size:var(--font-size-xs);color:var(--color-text-muted)}.password-strength[data-strength=weak] .password-strength-label{color:var(--color-danger-text)}.password-strength[data-strength=fair] .password-strength-label{color:var(--color-warning-text)}.password-strength[data-strength=strong] .password-strength-label{color:var(--color-success-text)}.settings-balance,.settings-readonly,.settings-form{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:var(--space-5);margin-block-end:var(--space-5)}.settings-balance h2,.settings-readonly h2,.settings-form h2{margin-block-start:0}.settings-form h2:not(:first-child){margin-block-start:var(--space-6);padding-block-start:var(--space-5);border-block-start:1px solid var(--color-border)}.settings-form{max-inline-size:34rem}.settings-day{display:inline-flex;align-items:center;gap:var(--space-1);margin-inline-end:var(--space-4);font-weight:400;color:var(--color-text)}.settings-checkbox{display:flex;align-items:center;gap:var(--space-2);font-weight:400;color:var(--color-text)}.settings-color-row{display:flex;align-items:center;gap:var(--space-3)}.settings-color-row input[type=color]{inline-size:3rem;block-size:2.5rem;padding:.2rem}.settings-color-row input[type=text]{flex:1}.settings-badge{display:inline-block;font-size:var(--font-size-xs);font-weight:600;color:var(--color-text-secondary);background:var(--color-surface-subtle);border:1px solid var(--color-border);border-radius:var(--radius-pill);padding:.15rem var(--space-2);vertical-align:middle}.settings-badge--faq{color:var(--color-primary-active);background:var(--color-primary-soft);border-color:var(--color-primary-soft)}.settings-badge--feature{color:var(--color-success-text);background:var(--color-success-bg);border-color:var(--color-success-border)}.settings-section-flag{display:flex;align-items:baseline;flex-wrap:wrap;gap:var(--space-2);margin-block:var(--space-2) var(--space-3);font-size:var(--font-size-sm);color:var(--color-text-secondary)}.faq-autofill{margin-block:var(--space-2) var(--space-4)}.faq-autofill .onboarding-success,.faq-autofill .field-hint{margin-block-start:var(--space-2)}.settings-calendar{margin-block:var(--space-2) var(--space-4)}.settings-calendar p{margin-block-end:var(--space-2)}.onboarding-success{color:var(--color-success-text);background:var(--color-success-bg);border:1px solid var(--color-success-border);border-radius:var(--radius-sm);padding:var(--space-3);margin:0}.field-invalid{border-color:var(--color-danger-border)!important;outline:2px solid var(--color-danger-border);outline-offset:1px}.settings-layout{display:flex;align-items:flex-start;gap:var(--space-6)}.settings-content{flex:1;min-inline-size:0}.settings-subnav{position:sticky;top:var(--space-4);flex:0 0 13rem;max-block-size:calc(100vh - 2 * var(--space-4));overflow-y:auto}.settings-subnav ul{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:var(--space-1);border-inline-start:2px solid var(--color-border)}.settings-subnav-link{display:block;padding-inline:var(--space-3);padding-block:var(--space-1);margin-inline-start:-2px;border-inline-start:2px solid transparent;font-size:var(--font-size-sm);font-weight:500;color:var(--color-text-secondary);text-decoration:none}.settings-subnav-link:hover{color:var(--color-text);text-decoration:underline}.settings-subnav-link[aria-current=location]{border-inline-start-color:var(--color-primary);color:var(--color-primary-active);font-weight:600}.settings-subnav-link--faq:before,.settings-subnav-link--feature:before{content:"";display:inline-block;inline-size:.45rem;block-size:.45rem;border-radius:50%;margin-inline-end:var(--space-2);vertical-align:middle}.settings-subnav-link--faq:before{background:var(--color-primary)}.settings-subnav-link--feature:before{background:var(--color-success-text)}.settings-layout [id]{scroll-margin-block-start:var(--space-6)}@media (max-width: 56rem){.settings-layout{flex-direction:column}.settings-subnav{position:sticky;top:0;flex:none;inline-size:100%;max-block-size:none;overflow:visible;background:var(--color-page-bg);padding-block:var(--space-2);z-index:1}.settings-subnav ul{flex-direction:row;overflow-x:auto;-webkit-overflow-scrolling:touch;border-inline-start:none;gap:var(--space-3)}.settings-subnav-link{white-space:nowrap;border-inline-start:none;border-block-end:2px solid transparent;margin-inline-start:0}.settings-subnav-link[aria-current=location]{border-inline-start-color:transparent;border-block-end-color:var(--color-primary)}.settings-layout [id]{scroll-margin-block-start:3.5rem}}.admin-table{inline-size:100%;border-collapse:collapse;margin-block-start:var(--space-4)}.admin-table th,.admin-table td{text-align:start;padding:var(--space-2) var(--space-3);border-block-end:1px solid var(--color-border)}.admin-edit-form{background:var(--color-surface-subtle);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:var(--space-4);margin-block:var(--space-2);max-inline-size:34rem}.admin-day{display:inline-flex;align-items:center;gap:var(--space-1);margin-inline-end:var(--space-4);font-weight:400;color:var(--color-text)}.admin-checkbox{display:flex;align-items:center;gap:var(--space-2);font-weight:400;color:var(--color-text)}.admin-color-row{display:flex;align-items:center;gap:var(--space-3)}.admin-color-row input[type=color]{inline-size:3rem;block-size:2.5rem;padding:.2rem}.admin-color-row input[type=text]{flex:1}.admin-add-merchant-toggle{margin-block:var(--space-3)}.admin-create-actions{display:flex;gap:var(--space-3);align-items:center}.analytics-range{display:flex;gap:var(--space-2);margin-block-end:var(--space-5)}.analytics-range button{border:1px solid var(--color-border-strong);border-radius:var(--radius-pill);background:var(--color-surface);padding-inline:var(--space-4);padding-block:var(--space-2)}.analytics-range button[aria-checked=true]{background:var(--color-primary);color:#fff;border-color:var(--color-primary)}.analytics-cards{display:flex;flex-wrap:wrap;gap:var(--space-4);margin-block-end:var(--space-6)}.analytics-card{display:flex;flex-direction:column;gap:var(--space-1);background:var(--color-surface);padding:var(--space-4) var(--space-5);border:1px solid var(--color-border);border-radius:var(--radius-md);min-inline-size:11rem}.analytics-card-value{font-size:var(--font-size-2xl);font-weight:700;color:var(--color-text)}.analytics-card-label{font-size:var(--font-size-xs);color:var(--color-text-secondary)}table{inline-size:100%;border-collapse:collapse;font-size:var(--font-size-sm);margin-block-end:var(--space-5)}th{text-align:start;font-size:var(--font-size-xs);font-weight:600;color:var(--color-text-secondary);padding-inline-end:var(--space-4);padding-block:var(--space-2);border-block-end:1px solid var(--color-border-strong)}html[dir=ltr] th{text-transform:uppercase;letter-spacing:.02em}td{text-align:start;padding-inline-end:var(--space-4);padding-block:var(--space-3);border-block-end:1px solid var(--color-border)}tbody tr:hover{background:var(--color-surface-subtle)}form{display:flex;flex-direction:column;gap:var(--space-1);max-inline-size:320px}.escalation-alerts{display:flex;align-items:center;gap:var(--space-3);flex-wrap:wrap;margin-block-end:var(--space-4)}.escalation-badge{display:inline-flex;align-items:center;gap:var(--space-2);padding-inline:var(--space-3);padding-block:var(--space-2);border-radius:var(--radius-pill);background:var(--color-danger-bg);color:var(--color-danger-text);border:1px solid var(--color-danger-border);font-weight:600;font-size:var(--font-size-sm)}.escalation-badge button{border:none;background:none;color:inherit;text-decoration:underline;padding-block:0;padding-inline:0;font-size:var(--font-size-xs);font-weight:600}.escalation-badge button:hover:not(:disabled){background:none;opacity:.8}.escalated-comments{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:var(--space-5);margin-block-start:var(--space-6)}.escalated-comments h2{margin-block-start:0}.escalated-comments table{margin-block-end:0}.transcript{list-style:none;margin:0;padding:var(--space-3) 0;display:flex;flex-direction:column;gap:var(--space-3);max-block-size:24rem;overflow-y:auto}.transcript li{max-inline-size:42rem;padding-inline:var(--space-4);padding-block:var(--space-2);border-radius:var(--radius-md);font-size:var(--font-size-sm)}.transcript-customer{align-self:flex-start;background:var(--color-surface-subtle);border-start-start-radius:.15rem}.transcript-bot{align-self:flex-end;background:var(--color-primary-soft);border-start-end-radius:.15rem}.transcript-agent{align-self:flex-end;background:var(--color-success-bg);border:1px solid var(--color-success-border);border-start-end-radius:.15rem}.transcript-compose{display:flex;gap:var(--space-2);align-items:flex-start;max-inline-size:none;margin-block-start:var(--space-3)}.transcript-compose textarea{flex:1;resize:vertical;margin-block-start:0}.transcript-note{font-size:var(--font-size-xs);color:var(--color-text-secondary);margin-block:var(--space-2) 0}.transcript-meta{display:block;font-size:var(--font-size-xs);color:var(--color-text-muted);margin-block-end:var(--space-1)}.transcript-content{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.transcript-delivery-failed{margin:var(--space-1) 0 0;font-size:var(--font-size-xs);color:var(--color-danger-text)}.pending-activation-banner{background:var(--color-warning-bg);border-block-end:1px solid var(--color-warning-border);color:var(--color-warning-text);padding:var(--space-3) var(--space-5);font-size:var(--font-size-sm);text-align:center}.sr-only{position:absolute;inline-size:1px;block-size:1px;padding:0;margin:-1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}.insights-reports{display:flex;flex-direction:column;gap:var(--space-5)}.insights-report{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:var(--space-5)}.insights-report h2{margin-block-start:0}.insights-topic-list{margin:0 0 var(--space-4);padding-inline-start:var(--space-5)}.insights-examples{margin-block-start:var(--space-1);padding-inline-start:var(--space-5);font-size:var(--font-size-sm);color:var(--color-text-secondary)}.insights-empty-section{font-size:var(--font-size-sm);color:var(--color-text-secondary);margin-block-end:var(--space-4)}@media (max-width: 48rem){.app-header{flex-wrap:wrap;row-gap:var(--space-2);padding-inline:var(--space-4)}.app-main{padding-inline:var(--space-4)}.app-nav{padding-inline:var(--space-4);overflow-x:auto;-webkit-overflow-scrolling:touch}.settings-color-row,.operational-setup-color-row{flex-wrap:wrap}table{display:block;overflow-x:auto;-webkit-overflow-scrolling:touch;white-space:nowrap}}@media (max-width: 30rem){.app-header{padding-inline:var(--space-3)}.app-header h1{font-size:var(--font-size-lg)}.app-header-actions{gap:var(--space-2)}.app-main,.login-form,.settings-form,.app-nav,.app-nav button{padding-inline:var(--space-3)}input,select,textarea{font-size:max(16px,var(--font-size-base))}}